Inbound Customer Support
- Call handling
- Query resolution
- Account support
- Complaint logging
Reliable Customer Support Services at OPSHORE Global
Deliver fast, friendly, and reliable support across every customer touchpoint with OPSHORE Global’s Customer Support Services. Our dedicated customer support outsourcing teams act as an extension of your brand, handling queries, complaints, and technical issues with professionalism while you stay focused on core business growth. With multichannel coverage, trained agents, and 24/7 availability, we help you boost satisfaction, loyalty, and first-contact resolution rates.
Customer Support Services Outsourcing
Our specialized teams handle calls, technical queries, and digital support so your business remains responsive, professional, and always available to customers.
Outbound Follow-Up Calls
- Feedback calls
- Renewal reminders
- Cross-sell offers
- Post-sale check-ins
Technical Support (Tier 1 & Tier 2)
- Basic troubleshooting
- Setup guidance
- Issue escalation
- Knowledgebase help
Helpdesk & Troubleshooting
- Ticket creation
- Issue triage
- Root-cause checks
- Resolution tracking
Email & Live Chat Support
- Live chat replies
- Email responses
- Template workflows
- SLA-based handling
24/7 Support Coverage
- Always-on team
- Night & weekends
- Peak load cover
- Global time zones
Our Process
A proven methodology that ensures reliable, high‑quality customer support delivery.
Discovery
We analyze your customer support needs and define the project scope.
1
2
Strategy
We create a tailored support strategy, channels, and success metrics.
Development
Our experts set up systems, train agents, and configure workflows.
3
4
Launch
We go live, monitor performance, and provide ongoing optimization.
Ready to Scale Your Customer Support?
Let’s discuss your growth goals and build a customer support team that fits your brand and budget.
No setup fees. No carrier contracts. Fully white-label and usage-based.